Frequently Asked Questions

1. Visit www.orfevremaison.com.
2. Select the product you wish to purchase.
3. Add the product to your cart.
4. Proceed to checkout.
5. Enter your billing, delivery and payment information.
6. Review and submit your order.

You will receive an order confirmation after the order has been successfully submitted.

Orfevre Maison is a Dubai-based luxury retailer offering carefully selected new and pre-owned designer handbags and accessories. We serve customers in the United States, the United Arab Emirates and selected international destinations.

Yes. Orfevre Maison sells authentic luxury products. Each item is physically inspected before listing, including its materials, stitching, hardware, stamps, construction and other brand-specific details.

Additional photographs, videos, measurements or available authenticity information may be requested before purchase.

We offer both new and pre-owned luxury products. The condition of each item is stated on its product page.

Pre-owned items may show signs of previous use, age, storage or natural material variation. Customers should review the description and photographs carefully before ordering.

Available inclusions—such as a box, dust bag, strap, authenticity card, receipt or other accessories—are listed on the individual product page.

Only the items specifically mentioned in the product description are included.

Unless otherwise stated, prices on www.orfevremaison.com are displayed in United States dollars (USD).

Your bank or payment provider may apply currency-conversion rates or additional charges when your payment method uses another currency.

Available payment methods are displayed during checkout. Payments are processed securely through Shopify or authorized third-party payment providers.

Additional payment or identity verification may be requested for high-value orders.

Yes. Orfevre Maison delivers to the United States from Dubai, United Arab Emirates.

Estimated United States delivery is normally 5–10 business days after dispatch. Delivery may take longer because of customs clearance, courier delays, public holidays or circumstances outside our control.

Yes. We deliver to the United Arab Emirates, GCC countries and selected international destinations.

Shipping availability, charges and estimated delivery times depend on the destination and will be displayed at checkout where available.

Orders are normally processed within 1–2 business days after successful payment confirmation.

Each product undergoes a final condition, quality and authenticity check before dispatch. Processing time is separate from delivery time.

Yes. Available tracking information will be provided after your order has been dispatched.

Tracking updates are controlled by the courier and may take some time to appear.

Unless specifically stated during checkout, customs duties, import taxes, brokerage charges and other destination-country fees are not included in the product price or shipping charge.

These charges are determined by the destination country and are the customer’s responsibility.

Contact Orfevre Maison immediately if you need to request cancellation.

Cancellation cannot be guaranteed after an order has entered processing or been dispatched. After dispatch, the applicable Delivery & Returns Policy will apply.

Eligible return requests must be submitted within:

• UAE orders: 3 calendar days after recorded delivery
• United States and other international orders: 7 calendar days after recorded delivery

The product must remain unused and in its original delivered condition. The Orfevre Maison security or authenticity tag must remain attached and unaltered, and all listed packaging and accessories must be returned.

All returns require authorization before shipping. Read our complete Delivery & Returns Policy.

The following products are final sale unless mandatory consumer rights require otherwise:

• Hermès Birkin bags
• Hermès Kelly bags
• High-value jewelry
• Products clearly identified as “Final Sale” on the product page or invoice

Final-sale restrictions do not remove applicable remedies for an incorrect, damaged, inauthentic or materially misdescribed product.

No. Orfevre Maison does not currently offer exchanges.

You may request an eligible return and place a separate order for another available product.

Contact Orfevre Maison immediately and retain the product and all original packaging.

Please provide your order number, shipping label, a description of the issue and clear photographs or video of the package and product. Do not arrange a return before receiving authorization.

Contact us before ordering if you require additional photographs, videos, measurements, condition details or available authenticity information.

Orfevre Maison
Mazaya Shopping Centre, Business Bay
Dubai, United Arab Emirates

Phone/WhatsApp: +971 55 503 4453
Email: info@orfevremaison.ae
Website: www.orfevremaison.com