Privacy Policy

Last updated: August 9, 2026

This Privacy Policy explains how Orfevre Maison (“Orfevre Maison,” “we,” “us,” or “our”) collects, uses, discloses, stores, and protects personal information when you visit www.orfevremaison.com, create an account, contact us, or purchase our products.

1. About Orfevre Maison

Orfevre Maison is a luxury retailer based in Dubai, United Arab Emirates, offering carefully selected new and pre-owned luxury handbags and accessories.

Orfevre Maison
Mazaya Shopping Centre, Business Bay
Dubai, United Arab Emirates

Phone/WhatsApp: +971 55 503 4453
Email: info@orfevremaison.ae
Website: www.orfevremaison.com

2. Personal Information We Collect

The information we collect depends on how you interact with our website and services.

Information You Provide

We may collect:

Your name, email address, telephone number, and billing or delivery address
Account information, login details, and saved preferences
Order details, transaction history, returns, and refund information
Limited payment information and payment status
Identity or payment-verification information where reasonably required for high-value orders or fraud prevention
Communications sent through email, WhatsApp, telephone, contact forms, or social media
Product reviews, feedback, enquiries, and other information you choose to provide

Full payment-card details are generally processed by authorized payment providers and are not directly stored by Orfevre Maison.

Information Collected Automatically

When you use our website, we and our service providers may automatically collect:

IP address
Browser, device, and operating-system information
Approximate location and time zone
Referring website or advertising source
Pages viewed, searches, clicks, cart activity, and checkout activity
Cookie identifiers, device identifiers, and similar technical information
Information about how you interact with our emails, advertisements, and website

3. Sources of Personal Information

We may collect personal information:

Directly from you
Automatically through cookies, pixels, and similar technologies
From Shopify and other companies that support our website
From payment processors, delivery companies, fraud-prevention providers, and authentication providers
From advertising, analytics, and social-media platforms
From publicly available sources where permitted by law

4. How We Use Personal Information

We may use personal information to:

Process payments, orders, deliveries, returns, and refunds
Create and manage customer accounts
Verify customer, payment, and delivery information
Respond to enquiries and provide customer support
Send transactional communications about orders or accounts
Personalize website content and product recommendations
Measure website performance and improve our products and services
Send marketing communications where permitted
Deliver and measure advertisements
Create advertising audiences and reconnect with visitors who showed interest in our products
Detect and prevent fraud, misuse, security incidents, or unlawful activity
Establish, exercise, or defend legal claims
Comply with tax, accounting, customs, consumer-protection, and other legal obligations

5. Legal Bases for Processing

Where applicable law requires a legal basis, we process personal information based on:

Performance of a contract, including processing and delivering an order
Your consent
Compliance with a legal obligation
Our legitimate business interests, such as customer service, fraud prevention, website improvement, and marketing, provided those interests do not override your rights
Establishing, exercising, or defending legal claims

You may withdraw consent where processing is based on consent. Withdrawal will not affect processing completed before consent was withdrawn.

6. Cookies and Similar Technologies

We and our partners, including Shopify, may use cookies, pixels, tags, and similar technologies.

These technologies may include:

Essential cookies: Required for security, account access, shopping-cart functions, and checkout
Preference cookies: Remember settings such as language, currency, or region
Analytics cookies: Help us understand website traffic and performance
Advertising cookies: Help measure advertising, build audiences, and show more relevant advertisements

Advertising and analytics technologies may be provided by platforms such as Google, Meta, Shopify, and other service providers used by our store.

Where required, non-essential technologies will be used according to the choices provided through our cookie or privacy controls. You may also manage cookies through your browser, although disabling essential cookies may prevent parts of the website from working correctly.

To manage eligible advertising-data choices, visit:

https://orfevremaison.com/pages/data-sharing-opt-out

Where required by applicable law, we may also process supported browser-based opt-out signals, such as Global Privacy Control.

7. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients when reasonably necessary:

Shopify, which hosts and supports our online store
Payment processors and financial-service providers
Delivery companies, couriers, customs agents, and logistics providers
Fraud-prevention, payment-verification, security, and authentication providers
Website-hosting, cloud-storage, technical-support, and IT providers
Analytics, marketing, and advertising platforms
Customer-support and communications providers
Professional advisers, including lawyers, accountants, insurers, and auditors
Government bodies, courts, law-enforcement agencies, or regulators where legally required
A buyer, investor, successor, or adviser involved in a proposed or completed business transaction

We do not sell personal information in exchange for money. However, the use of advertising cookies, pixels, identifiers, or online activity may be considered a “sale,” “sharing,” or processing for targeted advertising under certain United States privacy laws.

Where these laws apply, eligible customers may opt out through our Your Privacy Choices page.

8. Shopify

Our store is hosted by Shopify. Shopify processes personal information when customers visit our website, create accounts, use checkout, or make purchases.

Depending on the Shopify services and settings enabled for our store, Shopify may process information from interactions with Orfevre Maison, other Shopify merchants, and Shopify to provide security, analytics, personalization, advertising, and other enhanced services.

You can learn more by reading the Shopify Consumer Privacy Policy:

https://www.shopify.com/legal/privacy/consumers

Shopify also provides a privacy portal through which customers can manage certain information and privacy requests:

https://privacy.shopify.com/

9. International Data Transfers

Orfevre Maison is based in the United Arab Emirates and serves customers in the United States and other countries.

Your personal information may therefore be transferred to or processed in countries other than your country of residence. These countries may have different data-protection laws.

Where required, we and our service providers use appropriate measures designed to protect personal information during international transfers.

10. Data Retention

We retain personal information only for as long as reasonably necessary to:

Complete orders and provide customer service
Maintain business and transaction records
Meet tax, accounting, customs, legal, and regulatory requirements
Prevent fraud and resolve disputes
Enforce our agreements and protect legal rights

The retention period depends on the type of information, the purpose for which it was collected, and applicable legal requirements.

When personal information is no longer reasonably required, it may be deleted, anonymized, or securely retained where legally necessary.

11. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, alteration, misuse, or disclosure.

However, no website, internet transmission, or electronic-storage system can be guaranteed to be completely secure. Customers are responsible for keeping their account credentials confidential and informing us if they suspect unauthorized account activity.

12. Your Privacy Rights

Depending on where you live and subject to applicable exceptions, you may have the right to:

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of personal information
Request a portable copy of certain information
Restrict or object to certain processing
Withdraw consent
Opt out of marketing communications
Opt out of the sale or sharing of personal information or its use for targeted advertising
Appeal certain decisions relating to a privacy request
Receive equal service without unlawful discrimination for exercising a privacy right

To submit a privacy request, contact:

Email: info@orfevremaison.ae

You may also use:

https://orfevremaison.com/pages/data-sharing-opt-out

We may need to verify your identity before completing certain requests. Where permitted, an authorized agent may submit a request on your behalf, but we may require evidence of authorization.

Rights and exceptions vary by jurisdiction. We will respond according to the law applicable to the request.

13. Marketing Communications

With your consent or where otherwise permitted, we may send information about products, arrivals, promotions, and services.

You may unsubscribe from marketing emails through the unsubscribe link included in the message or by contacting us.

Opting out of marketing will not prevent essential transactional communications relating to orders, payments, deliveries, security, or customer accounts.

14. Children’s Privacy

Our website and services are not intended for children under 18. We do not knowingly collect personal information from children.

If you believe a child has provided personal information to us, contact us so we can review and delete it where appropriate.

15. Third-Party Websites and Services

Our website may link to third-party websites, social-media platforms, payment services, or other services that we do not control.

Their privacy practices are governed by their own policies. We encourage customers to review those policies before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our website, services, privacy practices, technology, or legal obligations.

The revised policy will be published on this page with an updated date. Where required by law, we will provide additional notice of material changes.

17. Contact Us

For questions, complaints, or privacy requests, contact: