Fast Shipping On All Orders!
/ Register

Refund policy

Last updated: August 8, 2026

At Orfevre Maison, every luxury item is carefully inspected before dispatch. This Delivery & Returns Policy explains our delivery coverage, return eligibility, return deadlines, refund process, and final-sale restrictions.

1. Delivery Coverage

Orfevre Maison currently ships to:

  • United States

  • United Arab Emirates

  • GCC countries

  • Selected international destinations

Available shipping methods, costs, and estimated delivery times depend on the destination and will be displayed at checkout where available.

For complete information about processing, customs duties, tracking, and delivery issues, please review our Shipping Policy:

https://orfevremaison.com/pages/shipping-policy

2. Order Processing

Orders are normally processed within 1–2 business days after successful payment confirmation.

Before dispatch, each item undergoes a final condition, quality, and authenticity check. Processing time is separate from the courier’s estimated delivery time.

3. Order Cancellations

Please contact Orfevre Maison immediately if you need to request an order cancellation.

We cannot guarantee cancellation after an order has entered processing or been dispatched. If an order has already shipped, the applicable return conditions below will apply.

4. Return Eligibility

Eligible items may be returned only when all the following conditions are met:

  • A return request is submitted within the applicable return period.

  • The Orfevre Maison security or authentication tag remains attached, intact, and unaltered.

  • The item is unused, unworn, and in the same condition in which it was delivered.

  • The item has not been damaged, altered, cleaned, repaired, or exposed to odors after delivery.

  • All original packaging, dust bags, boxes, straps, accessories, authenticity materials, and other listed inclusions are returned.

  • The customer has received return authorization from Orfevre Maison before sending the item.

Items returned without authorization may not be accepted.

5. Return Period

The return-request period begins on the date the courier records the order as delivered.

  • UAE orders: Contact us within 3 calendar days of delivery.

  • United States and other international orders: Contact us within 7 calendar days of delivery.

Submitting a request does not automatically approve the return. Our team will review the request and provide instructions if the item is eligible.

6. Final-Sale and Non-Returnable Items

The following items are final sale and cannot be returned because of their value, rarity, or product category:

  • Hermès Birkin bags

  • Hermès Kelly bags

  • High-value jewelry

  • Items clearly identified as “Final Sale” on the product page or invoice

Final-sale restrictions do not apply when Orfevre Maison confirms that the customer received an incorrect item or an item that was damaged in transit or materially different from its published description.

7. No Exchanges

Orfevre Maison does not currently offer exchanges.

If you wish to purchase a different item, you must complete the approved return process and place a separate order for the new item.

8. How to Request a Return

To request a return, contact Orfevre Maison by WhatsApp, telephone, or email and provide:

  • Your full name

  • Order number

  • Product name

  • Reason for the return

  • Clear photographs or video showing the item, security tag, included accessories, and packaging

  • Details of any damage, defect, or difference from the product description

If the return is approved, our team will provide return authorization and shipping instructions.

Do not send an item to our boutique or another address without authorization. Unauthorized returns may be refused or delayed.

9. Return Shipping

For returns caused by a change of mind or another reason not resulting from an Orfevre Maison error:

  • The customer is responsible for return shipping costs.

  • Original shipping charges are non-refundable.

  • International customs duties, import taxes, brokerage fees, and related charges are non-refundable.

  • The customer may also be responsible for duties or fees arising from the return shipment.

The return must follow the shipping and insurance instructions provided by Orfevre Maison. High-value items may require tracked, insured, and signature-confirmed transportation.

If Orfevre Maison confirms that the wrong item was sent or that the item arrived damaged because of our error, we will provide appropriate return instructions and cover reasonable return shipping costs.

10. Return Inspection

All returned items are inspected after arrival.

The inspection will verify the item’s condition, authenticity, security tag, packaging, accessories, and listed inclusions.

A return may be refused or its refund adjusted where permitted by applicable law if:

  • The security tag has been removed, damaged, or altered.

  • The item shows signs of use, wear, damage, alteration, cleaning, or repair after delivery.

  • Packaging, accessories, documentation, or other listed inclusions are missing.

  • The returned item differs from the item originally dispatched.

  • The return was sent without authorization or outside the applicable return period.

11. Refunds

When a return is approved after inspection:

  • The refund will be issued to the original payment method.

  • Eligible product payments will be refunded.

  • Original shipping charges are non-refundable unless the return resulted from a confirmed Orfevre Maison error.

  • International duties, taxes, customs fees, and brokerage charges paid to third parties are non-refundable by Orfevre Maison.

After the refund is issued, it may take approximately 3–14 business days to appear in the customer’s account, depending on the bank, card issuer, or payment provider.

We will notify the customer when the refund has been processed.

12. Damaged, Incorrect or Materially Misdescribed Items

Inspect the package and product as soon as possible after delivery.

If the package appears damaged or tampered with, or if the order contains an incorrect or materially misdescribed item, contact us immediately and provide:

  • Order number

  • Clear photographs or video of the unopened package where possible

  • Photographs of the shipping label

  • Photographs or video showing the product and issue

  • Details of any missing accessories or inclusions

Keep the item and all original packaging until our review is complete. Do not arrange a return independently.

13. Refused or Unclaimed Deliveries

If an order is refused, unclaimed, abandoned, or returned because the recipient did not pay required customs charges, the customer may be responsible for:

  • Original shipping charges

  • Return shipping charges

  • Customs duties and taxes

  • Storage, brokerage, or handling fees

  • Other costs charged in connection with the return

These amounts may be deducted from any eligible refund after the order is received and inspected.

14. Mandatory Consumer Rights

Nothing in this policy excludes or limits any consumer right or remedy that cannot legally be excluded or limited under applicable law.

15. Contact Orfevre Maison

For delivery questions or return requests, contact:

Orfevre Maison
Mazaya Shopping Centre, Business Bay
Dubai, United Arab Emirates

Phone/WhatsApp: +971 55 503 4453
Email: info@orfevremaison.com
Website: www.orfevremaison.com