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Shipping policy

Last updated: August 8, 2026

At Orfevre Maison, we take great care in delivering authentic luxury items securely and reliably. This Shipping Policy explains where we ship, how orders are processed, delivery estimates, international customs charges, tracking, and what to do if a delivery issue occurs.

1. Shipping Destinations

Orfevre Maison currently ships to:

  • United States

  • United Arab Emirates (UAE)

  • GCC countries

  • Selected international destinations

Shipping availability may depend on the destination, product, courier availability, and applicable country restrictions.

Available shipping methods and charges will be displayed at checkout based on the delivery address provided by the customer.

2. Order Processing

Orders are normally processed within 1–2 business days after successful payment confirmation.

Orders placed on weekends or UAE public holidays will be processed on the next available business day.

Before dispatch, each item undergoes a final quality, condition, and authenticity check. If additional payment, identity, or delivery information is required to process an order securely, our team may contact the customer before shipment.

Processing time is separate from the estimated delivery time.

3. Estimated Delivery Times

United States and International Orders

Delivery times vary depending on the destination, selected courier service, customs clearance, and local delivery conditions.

The available delivery estimate will be displayed at checkout or communicated in the order confirmation. International delivery estimates are not guaranteed and may be affected by customs or circumstances outside our control.

UAE Orders

  • Standard delivery: Approximately 2–4 business days

  • Express delivery: Approximately 1–2 business days, where available

Delivery estimates begin after the order has been processed and dispatched.

4. Shipping Charges

Shipping charges are calculated based on:

  • Delivery destination

  • Selected shipping method

  • Package weight and dimensions

  • Courier availability

  • Any additional handling or security requirements for high-value items

All applicable shipping charges will be displayed at checkout before the order is confirmed.

5. Customs Duties, Import Taxes and Fees

Orders shipped outside the UAE may be subject to customs duties, import taxes, brokerage charges, or other fees imposed by the destination country.

Unless specifically stated at checkout:

  • Customs duties and import taxes are not included in the product price.

  • Customs duties and import taxes are not included in the shipping charge.

  • The customer is responsible for paying all applicable charges required by the destination country.

These charges are determined by local customs authorities and are outside the control of Orfevre Maison.

Customers are responsible for understanding the import requirements applicable in their country before placing an order. Orfevre Maison is not responsible for customs delays, inspections, or additional costs imposed by local authorities.

6. Secure Packaging

All orders are carefully packaged using secure, discreet, and protective materials intended to preserve the item’s condition and presentation during transit.

For additional security, high-value orders may require a signature upon delivery. Customers should ensure that an authorized person is available to receive and sign for the package when required.

7. Order Tracking

After an order has been dispatched, the customer will receive a shipping confirmation by email.

A tracking number will be provided where tracking is available. Tracking information may take some time to appear after the courier receives the shipment.

Tracking updates and delivery scans are managed by the courier and may not always appear in real time.

8. Delivery Address and Contact Information

Customers are responsible for providing a complete and accurate:

  • Recipient name

  • Delivery address

  • Telephone number

  • Email address

Please review all delivery information carefully before completing the order.

If an address correction is required, contact Orfevre Maison immediately. Address changes cannot be guaranteed after an order has been processed or dispatched.

Orfevre Maison is not responsible for delays, failed deliveries, or losses resulting from incorrect, incomplete, or outdated information provided by the customer.

9. Missed, Refused or Failed Deliveries

If delivery is unsuccessful because the customer is unavailable, refuses the shipment, or provides an incorrect or incomplete address:

  • The courier may attempt redelivery.

  • The package may be held at a courier facility for collection.

  • Additional delivery, storage, return, or reshipping charges may apply.

  • The package may be returned to Orfevre Maison.

Any additional costs resulting from a missed, refused, unclaimed, or incorrectly addressed delivery may be the customer’s responsibility.

10. Customs Refusal or Unclaimed International Orders

Customers are responsible for accepting their shipment and completing any required customs procedures.

If an international order is refused, abandoned, or returned because customs duties or import charges were not paid, any return shipping, customs, storage, or handling costs may be deducted from an eligible refund.

Refund eligibility remains subject to the Orfevre Maison Delivery & Returns Policy and any product-specific return restrictions.

11. Delivery Delays

Delivery may be delayed due to circumstances such as:

  • Customs inspections or clearance procedures

  • Incorrect or incomplete delivery information

  • Severe weather

  • Courier network disruptions

  • Public holidays

  • Local delivery restrictions

  • Events outside the reasonable control of Orfevre Maison

We will provide available tracking information and reasonable assistance, but Orfevre Maison cannot guarantee delivery dates or accept responsibility for delays caused by couriers, customs authorities, weather, or other external circumstances.

12. Damaged, Missing or Incorrect Deliveries

Customers should inspect the package and item as soon as possible after delivery.

If an order arrives damaged, appears to have been tampered with, contains an incorrect item, or is shown as delivered but has not been received, contact Orfevre Maison immediately.

Please provide:

  • Order number

  • Description of the issue

  • Clear photographs of the outer packaging

  • Clear photographs or video of the item and any damage

  • Shipping label and courier information

Customers should retain all original packaging until the matter has been reviewed. Our team will investigate the issue and provide guidance based on the circumstances and applicable Delivery & Returns Policy.

13. Destination and Courier Restrictions

Some products or destinations may not be eligible for delivery because of legal, customs, courier, or country-specific restrictions.

If we cannot complete delivery to the supplied address, we will contact the customer to discuss the available options. If no suitable delivery option is available, the order may be cancelled and any eligible payment returned to the original payment method.

14. Contact Orfevre Maison

For questions about shipping availability, delivery estimates, tracking, or an existing order, please contact us:

Orfevre Maison
Mazaya Shopping Centre, Business Bay
Dubai, United Arab Emirates

Phone/WhatsApp: +971 55 503 4453
Email: info@orfevremaison.com
Website: www.orfevremaison.com